Privacy Policy

Introduction

Welcome to Tie Staff ("we," "our," or "us"). This Privacy Policy explains how PyMESoft LLC ("Company") collects, uses, discloses, and safeguards your information when you use our Tie Staff mobile application (the "App"). The App is a workforce management tool designed for staff members to manage their work schedules, clock in/out of shifts, communicate with managers, and track their work assignments.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

Information We Collect

1. Personal Information You Provide

When you create an account or use the App, we may collect the following personal information:

• Account Information: Email address, first name, last name, and phone number
• Authentication Data: Login credentials through Google Sign-In or Apple Sign-In
• Profile Information: Profile picture (if provided through your sign-in provider)
• Work Preferences: Your preferred default tab/view within the app

2. Information Collected Automatically

When you use the App, we automatically collect certain information:

• Device Information: Device type (iOS or Android), device model, operating system version, unique device identifiers
• Usage Data: App interactions, features used, timestamps of actions, error logs, and crash reports
• Push Notification Tokens: Device tokens for delivering push notifications

3. Location Information

• Clock-In/Clock-Out Verification: When you clock in or out of a shift, we collect your precise location (GPS coordinates) to verify you are at the designated work venue
• Geofence Monitoring: With your permission, the App may monitor your location in the background to enable automatic clock-in when you arrive within 500 meters of your assigned work venue and within 2 minutes of your shift start time
• Venue Proximity: Location data is used to calculate distance from event venues for attendance verification

You can disable location services at any time through your device settings, though this may limit certain App functionality like automatic clock-in.

4. Audio Data

• Voice Input: If you use voice input features (AI assistant), we process audio recordings to transcribe your spoken requests. Audio data is processed in real-time and is not stored permanently.

How We Use Your Information

Core App Functionality

• Authenticate your identity and manage your account
• Display your work schedule and event assignments
• Enable clock-in and clock-out functionality with location verification
• Facilitate real-time messaging with your managers
• Send push notifications about schedule changes, messages, and work assignments
• Track work hours and generate earnings reports

Service Improvement

• Analyze app usage to improve features and user experience
• Monitor and fix technical issues through crash reports
• Ensure the security and integrity of the App

Subscription Management

• Process and manage in-app subscriptions
• Sync subscription status across your devices

Data Sharing and Disclosure

With Your Employer/Manager

Your work-related data (clock-in/out times, location verification, work hours, availability) is shared with your employer and assigned managers through the companion Tie Manager app. This is necessary for the core functionality of workforce management.

Third-Party Service Providers

We use trusted third-party services to operate the App:

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

• Account Data: Retained until you delete your account
• Work Records: Retained according to your employer's requirements and applicable labor laws (typically 3-7 years)
• Location Data: Clock-in/out location is stored with the attendance record; background location for geofencing is processed in real-time and not stored
• Crash Reports: Retained for up to 90 days for debugging purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in Transit: All data transmitted between the App and our servers uses HTTPS/TLS encryption
• Secure Storage: Sensitive data (like authentication tokens) is stored using platform-specific secure storage (Android Keystore, iOS Keychain)
• Access Controls: Backend systems use authentication and authorization controls to limit data access
• No Cleartext: The production App does not allow unencrypted HTTP connections

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

You can request access to your personal data and receive it in a portable format.

Correction

You can update your profile information directly in the App or request corrections to inaccurate data.

Deletion

You can request deletion of your account and personal data by contacting us. Note that some work records may be retained to comply with legal obligations.

Opt-Out Options

• Push Notifications: Disable through your device settings
• Location Services: Disable through your device settings (may affect clock-in/out functionality)
• Marketing Communications: We do not send marketing emails; all communications are service-related

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

European Users (GDPR)

If you are in the European Economic Area, you have rights under GDPR including access, rectification, erasure, restriction, portability, and the right to object. Our legal basis for processing is:

• Contract: To provide the App services
• Legitimate Interest: For security and service improvement
• Consent: For optional features like background location

Children's Privacy

The App is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending a push notification for significant changes

Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Summary of Data Collection